Water and dust protection – all you need to know

Before you start using your Hisense Infinity device, you should check its capabilities and limits. Whether you want to take it with you to the great outdoors or on a weekend trip, there are some basic guidelines to follow to ensure your device can handle whatever life has in store for it.

Let’s start with a closer look at IP ratings and how they may affect what you can and can’t do.

What is an IP rating?

The IP (Ingress Protection) rating is an international standard for measuring a device’s levels of protection from dust and fresh water. The first digit in the two-digit IP code indicates the level of protection against solid objects, including dust. The second digit refers to what degree the device is protected from fresh water.

Protection from fresh water

IPX0. No special protection

IPX1. Protected against dripping water.

IPX2. Protected against dripping water when tilted up to 15 degrees from normal position.

IPX3. Protected against spraying water.

IPX4. Protected against splashing water.

IPX5. Protected against low-pressure water jet spray for at least 3 minutes.

IPX6. Protected against heavy jet spray for at least 3 minutes.

IPX7. Protected against the effects of immersion in up to 1 metre of water for 30 minutes.

IPX8. Protected against the effects of continued immersion in water at depths greater than 1 metre. The exact conditions are specified for each device by the manufacturer.

Protection from solid objects and dust

IP0X. No special protection

IP1X. Protected against solid objects > 50 mm in diameter.

IP2X. Protected against solid objects > 12.5 mm in diameter.

IP3X. Protected against solid objects > 2.5 mm in diameter.

IP4X. Protected against solid objects > 1 mm in diameter.

IP5X. Protected against dust; limited ingress (no harmful deposit).

IP6X. Dust tight.

What this means for my device?

Your device has an IP rating. This means that under a strictly controlled laboratory environment, the hardware works as designed even after being exposed to specific conditions. Hisense devices that are tested for their waterproof abilities are placed gently inside a container filled with tap water and lowered to a depth of 1 metres. After 30 minutes in the container, the device is gently taken out and its functions and features are tested.

Protection from solid objects and dust

There are many ways to take advantage of your Hisense device’s water and dust protection.

You can use the device in the following scenarios:

  • When your fingers are wet.
  • In dusty environments, such as a windy beach or when hiking along a dusty trail. Just make sure you wash off all the dust on your device using water from the tap afterwards.
  • Taking photos and movies in wet surroundings.
  • Remember not to use the device frequently underwater.
  • If you accidentally get the device wet with non-fresh water, wash the device with tap water.
Basic care

Here are a few tips to help you make the most of your device:

  • After using your smartphone, tablet or accessory in wet conditions, remember to dry off all covers and other areas where water can accumulate.
  • Do not expose the device to seawater, salt water, chlorinated water or liquids such as fruit drinks, liquid detergent and vinegar.
  • If the device is accidentally exposed to non-fresh water, such as chlorinated water from a swimming pool, always rinse your device off using fresh water.
  • Remember not to use the device frequently underwater.
  • If either the speaker or microphone gets wet, their function may be affected until all the moisture has completely dried.
  • The IP rating of your device was achieved in laboratory conditions in standby mode, so under water usage is not advised.
  • Drying times will vary depending on the environment, but the process may take up to three hours. During this time, you can still use all the features that do not rely on the speaker or microphone – you can take photos, check your email or send text messages without a worry.
  • Do not use a hair dryer to dry any wet parts.
  • Everyday wear and tear, along with damage to your device, can reduce its ability to stay protected from dust and moisture.
Covers

But don’t forget the covers…

As well as making sure you familiarise yourself with your device, you must remember to firmly close all covers before exposing your device to water or dust. This includes the covers for the micro USB port, the SIM card slot and earphone jack.

In cases where the device has been exposed to water, it’s important that the micro USB port is completely dry before a USB cable is inserted into it. To remove moisture from the micro USB port, shake your device several times with the USB port facing downwards and then use a micro-fibre cloth to wipe your device dry. Repeat the procedure until no moisture is visible in the micro USB port.

You should also make sure that there are no strands of hair or other small objects which could get caught between the covers when you close them. Not doing so may seriously damage your device.

Warranty, repairs and customer service

It’s important to know that your warranty does not cover damage or defects caused by abuse or improper use of your device. Also note that compatible accessories, including batteries, chargers, hands-free devices, keyboards and micro USB cables, are not waterproof and dust protected on their own.

If you have any questions about the use of your device that are not answered here, please refer to our Customer Support Service for help.

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